Return & Refund Policy

Thank you for shopping with TMI. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

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Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

To start a return, contact us at irtazafarooq723@gmail.com.

Return Address:
Contact us we will share return address accordingly.
(Please contact us before sending any returns to address.)

Once your return is approved, we will:

• Provide a return shipping label.

• Share detailed instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to email us at irtazafarooq723@gmail.com.

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Damages and Issues

Please inspect your order upon delivery. Contact us immediately if:

• The item is defective, damaged, or

• You received the wrong item.

We’ll evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., personalized items, special orders)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

• Sale items

• Gift cards

If you’re unsure whether your item is eligible for return, please contact us.

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Exchanges

The fastest way to get the item you want is to:

1. Return the item you have.

2. Once the return is accepted, make a separate purchase for the new item.

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European Union – 14-Day Cooling Off Period

If your order is shipped into the European Union, you are entitled to cancel or return it within 14 days, for any reason and without justification.

To qualify:

• The item must be unworn or unused, with tags, and in its original packaging.

• A receipt or proof of purchase is required.

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Refunds

Once we’ve received and inspected your return, we will notify you of the approval status.

If approved:

• Your refund will be issued to your original payment method within 10 business days.

• Please allow additional time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at irtazafarooq723@gmail.com.